Indian Express
Indian Express, "Chandigarh Newsline" supplement, Tuesday February 5th 2008, page 3
Region's first KPO sets up base at Chandigarh IT Park
It's not just infrastructure offered by information technology (IT) parks, but also low attrition rate in Chandigarh that is drawing IT companies to the tri-city. UK-based Heron Health, the first KPO (knowledge process outsourcing) company to set up base in the region (IT Park, Chandigarh) said the potential to recruit and retain a rich pool of top quality professionals is why they are here..
"Our industry is knowledge based and we need people who can be retained," said Heron directors Paul Howard and Chris Knight, adding that institutions such as NIPER, Panjab University, PGI, etc. consistently produce top quality medical staff and the office in Chandigarh will be the largest operational centre of the company.
"Unlike business process outsourcing (BPO) companies we are here not to cut costs but increase capacity and are offering the best reward package in the industry to our staff," its country head Manek Shergill added.
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